-
New Zealand Delivery
Enjoy free standard delivery
on orders over $100
-
Click & Collect
Our free click & collect service is available at selected stores
-
Order Tracking
Your parcel is on its way to you!
Track your order from the links below
New Zealand Delivery
Standard Delivery:
| Order Total | Cost | Time Estimate |
|---|---|---|
| $0-$99.99 | $9.95 | 4-7 Business Days |
| $100.00+ | FREE | 4-7 Business Days |
During popular sales and promotions Seed Heritage Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.
Seed Heritage Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.
All Seed Heritage Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.
If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.
All Seed Heritage Online orders are reviewed for fraud and suspicious activity.
If you are a first-time customer to Seed Heritage Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.
If you have not received your Seed Heritage Online order within 10 business days, please contact Customer Service, and we will request an investigation with the responsible Delivery Service.
| Destination | Delivery Service |
|---|---|
| Australia | Australia Post |
| Australia | StarTrack |
| International | DHL Express |
In very rare situations, your Seed Heritage Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right Return Option for you.
Yes, our free Click & Collect service is available at selected Seed Heritage stores. Simply purchase your product online and we will advise at checkout if your product is available for collection.
Please allow 2 days for your order to be processed and ready to collect. You will receive an email once your order is ready for collection. If you cannot see an email, please check your junk folder.
You will need to bring a valid form of ID such as your driver’s license.
If you would like someone else to collect your order, please contact our customer care team to organize collection.
Please collect your order within 5 days from receiving your “Ready for collection” email and text message, if you need more time, please contact the store directly to let them know.
We are not able to make changes to an order once it has been placed. If you need the order to be cancelled, please contact our Customer Care team.
We are not able to make changes to an order once it has been placed. If you need the order to be cancelled, please contact our Customer Care team.
For details on our returns and exchange policy please click here
We are unable to post out orders that are processed as a click and collect, however we can cancel the order, so you are able to place it again via the website with shipping. Please contact customer care to cancel your order.
Yes, we do not offer this at the time of purchase, however when you head in store, please ask one of our friendly staff and they will be happy to gift wrap your purchase for you.
Order Tracking
Seed Heritage Online orders are usually dispatched within two (2) business days.
When your order is dispatched to the Delivery Service, we will email you with your Tracking Number
to track your order.
You can track your order using the below Delivery Service links:
| Destination | Delivery Service Tracking | Phone Number |
|---|---|---|
| Australia | Australia Post | 13 76 78 |
| Australia | StarTrack | 13 13 20 |
| International | DHL Express | DHL Website Link |
An important update regarding the delivery of your order:
At Seed Heritage, our greatest priority is the health and safety of our team members, our community and our customers. In an effort to protect our community and to mitigate any risk, (for the foreseeable future) all parcels delivered will not require a signature and will be left in a secure place upon delivery.
Delivery may take longer than usual. Please allow a little more time to receive your order.
We have temporarily suspended Express and Same Day Delivery due to Australia Post delays.
During popular sales and promotions Seed Heritage Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.
Seed Heritage Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.
All Seed Heritage Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.
If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.
All Seed Heritage Online orders are reviewed for fraud and suspicious activity.
If you are a first-time customer to Seed Heritage Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.
If you have not received your Seed Heritage Online order within 10 business days, please contact Customer Service, and we will request an investigation with the responsible Delivery Service.
| Destination | Delivery Service |
|---|---|
| Australia | Australia Post |
| Australia | StarTrack |
| International | DHL Express |
In very rare situations, your Seed Heritage Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right Return Option for you.