*Melbourne time, excluding public holidays.
We Are Here To Help
Have a question for us? Call us, email us or log an online ticket. We are here to help –
To provide you support and to assist you with potential enquiries we have included below some frequently asked questions.
Frequently Asked Questions
Online orders are usually dispatched within two (2) business days.
You can track your order using the below delivery service links:
| Destination | Delivery Service | Contact Number | Tracking Link |
|---|---|---|---|
| Australia | Australia Post | 13 76 78 | auspost.com.au/mypost/track/#/search/ |
| New Zealand | Courier Post | 0800 268 743 | courierpost.co.nz/track/track-and-trace/ |
| International | DHL Express | +61(7)3724 5700 | dhl.com.au/en/express/tracking.html |
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
If you do not receive a tracking link please contact our Customer Care team, who will be happy to help you.
If you have an order with multiple items, these items may only be available for dispatch from separate locations (a maximum of 3 locations).
In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers.
Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
If you have any issues with the additional tracking number for the missing product/s, please contact our Customer Care team so that they can assist you.
If unfortunately, we are unable to fulfill one of the items within your order we will refund you.
Unfortunately, we are unable to change or cancel your order once it is placed however, please contact our Customer Care team if you require assistance.
Delivery address changes can be made via Australia Post as long as the order is still in transit. Please visit MyPost to use the tracking service to redirect your parcel.
Please contact our Customer Care team in the event you have received the wrong order.
If you have not received your online order within 10 business days, please contact our Customer Care team and we will investigate the reasons for the delay.
During popular sales and promotions:
We will endeavour to meet our normal delivery timeframe however during popular sales and promotions we may experience delays of up to three (3) business days.
International delivery customs delay:
Customs inspections may result in additional delivery delays.
You are able to return your online order to our online store via post or visit us in store. Unfortunately, we are unable to accept online returns at our Seed Heritage David Jones and Myer concession locations.
For details on our returns and exchange policy please click here
All orders purchased via Zippay and Afterpay can be returned to our online store via post. Unfortunately we are unable to accept Zippay and Afterpay purchases in store.
For details on how you can return a Zippay or Afterpay purchase please click here
We no longer accept Openpay as a purchase option for orders
If for some reason you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.
Unfortunately, we are unable to facilitate exchanges online at this current time.
However, if you would like to exchange your order (or part of your order) please visit us in store and we would be happy to help.
For more information on our exchange policy please click here
Yes, our free Click & Collect service is available at selected Seed Heritage stores. Simply purchase your product online and we will advise at checkout if your product is available for collection. Once your order is placed it will be ready for collection within 2 days.
For your protection all orders are reviewed for fraud and suspicious activity.
If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Our Customer Care team will manually review your order. Your order will be held until we can confirm your identity and verify your order.